All orders require a 50% deposit before production can begin. All deposits are non-refundable. The remaining 50% balance shall be paid upon completion of the order and prior to shipping. In stock items require 100% payment prior to shipping and are final sale and non-refundable. All made to order items and discounted items cannot be canceled, refunded or credited except where required by applicable law.

For made-to-order items, please allow an approximate 12–14 week lead time.

For in stock items, please allow an approximate 2 week lead time. Any lead times, completion dates, delivery estimates, or production schedules provided by Studio Sam Klemick are estimates only and are not guaranteed.

While Studio Sam Klemick makes every effort to meet estimated lead times and delivery schedules, production timelines are subject to change due to factors beyond our control, including but not limited to; material availability, vendor delays, shipping disruptions, and other unforeseen circumstances. Studio Sam Klemick shall not be held liable for delays resulting from such circumstances.

The Client acknowledges that all estimated completion and delivery dates are provided for planning purposes only and do not constitute binding deadlines or contractual obligations.

All orders are subject to the availability of materials, hardware, finishes, upholstery, and other components required for fabrication.

If a specified material becomes unavailable, discontinued, delayed, or commercially impractical to obtain, the Studio reserves the right to substitute comparable materials of similar quality, appearance, and function. The Studio will make reasonable efforts to consult with the Client regarding any significant substitutions. Material shortages, supplier delays, discontinuations, or changes in market availability may result in adjustments to pricing, specifications, production schedules, or delivery timelines.

The Client acknowledges that all Studio products are handmade. Variations in wood grain, color, texture, figure, natural markings, finish appearance, dimensions, and other characteristics are inherent to handcrafted work and shall not be considered defects.

Delivery and shipping arrangements will be as specified in the order invoice or otherwise agreed upon in writing between the Studio and the Client. Unless expressly stated otherwise, all delivery dates are estimates only. The Studio shall not be liable for delays caused by third-party carriers, freight providers, weather conditions, supply chain disruptions, or other circumstances beyond its control. The Client is responsible for ensuring that the delivery location is accessible and suitable for receiving the order, including adequate access for vehicles, doorways, elevators, and installation conditions where applicable. Any additional costs incurred due to delivery complications, restricted access, delays at the delivery site, or failed delivery attempts may be charged to the Client. Storage fees may apply if the Client is unable to accept delivery within a reasonable timeframe after notification that the order is ready for shipment.

Risk of loss or damage to the products shall transfer to the Client upon the earliest of:

1. Delivery of the products to the Client or the Client’s designated agent; or

2. Transfer of the products to a third-party carrier for shipment, if the Studio is not responsible for final delivery or installation.

Once risk of loss has transferred, the Studio shall not be responsible for loss, theft, or damage to the products.

Upon receipt, please thoroughly inspect your shipment. If an item arrives damaged, you must notify us at hello@studiosamklemick.com within 5 business days of delivery. Your notification must include a description of the damage and clear photographs of both the item and its original packaging.

Failure to report damages within this 5-business-day timeframe will be considered an acceptance of the goods "as is," and no claims can be accepted thereafter. To ensure a swift resolution, please meticulously document all damages and retain all original packaging and contents for potential inspection.

Our products are meticulously crafted and come with a 12-month warranty against manufacturing defects. This warranty does not cover:

• Damage from misuse, mishandling, or improper installation.
• Normal wear and tear.
• Damage caused by harsh cleaning agents or improper care.
• Exposure to weather or non-residential environments.
• Custom modifications or alterations made after delivery.

Please note that any modifications made to our products will void their warranty and return eligibility.

All sales are final due to the custom and handmade nature of our products; we do not accept returns or exchanges. We encourage you to carefully review your order, including measurements, specifications, and finishes before submission. Please contact us with any questions prior to placing your order.

Should you be dissatisfied with your purchase for other reasons, please contact us to explain your concerns. We are committed to the quality of our work and will collaborate with you to find the most suitable solution.

Each country has its own percentage rate for taxes and duties, and customers are responsible for tariffs when orders arrive in the destination country.

We are required to collect sales tax on orders shipped to California. Taxes will be calculated and shown at checkout. If you are eligible for tax exemption in this state, you will need to provide a valid reseller certificate.

Fabric Approval: A link or image with COM fabric details must be submitted to Studio Sam Klemick for approval. The link should include all relevant specifications, including roll width. For patterned fabrics, the client must confirm in writing if a specific orientation is required.

Patchwork Fabric: If the client chooses to use their own vintage fabric, it must first be approved by the studio. Once approved, we will create 3–5 patchwork options, with one round of revisions available if needed. The client is responsible for shipping the fabric to Studio Sam Klemick.

If Studio Sam Klemick is sourcing vintage fabrics, fabric options will be shared with the client for approval via a link or images, followed by 3–5 patchwork options. One round of revisions is included. In this case, no client shipping is required.

COM Performance: Clients are responsible for reviewing all specifications provided by the COM fabric manufacturer prior to selection. For commercial applications, a minimum Martindale rub count of 30,000 is recommended. Studio Sam Klemick is not responsible for the performance of COM fabrics. All selections and orders are made at the client’s discretion.